All Work
PRODUCT DESIGN · STRATEGY · GOVERNMENT · FINTECH
Pivoting a government payments platform twice
Designed PaySG, a unified government payments platform that makes it straightforward for citizens to pay fees, fines, and bills across agencies.
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PRODUCT DESIGN · STRATEGY · 0 TO 1 · CUSTOMER SUPPORT · BANKING
Building a bank's help centre from scratch
Building the self-service help centre for Singapore's first digital bank from scratch, empowering users to find answers on their own.
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PRODUCT DESIGN · STRATEGY · 0 TO 1 · BANKING · FINTECH
Onboarding Singapore's first digital bank
Designed the onboarding and KYC flow for GXS Bank, the flow that every single customer must pass through to access the product.
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PRODUCT DESIGN · UX RESEARCH · FOOD DELIVERY · MAPS
Faster food deliveries using an AddressBook
Designed an address management system that reduced delivery failures and improved the experience for millions of users across Southeast Asia.
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PRODUCT DESIGN · UX RESEARCH · TRANSPORT · MAPS
Easier ride-booking at large venues
Designed a booking selection flow that reduced cancellations at large venues all across Southeast Asia.
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